POLICIES
As soon as you know your expected arrival time, please let us know by text, email or phone.
Thank you.
Thank you.
Identification Guests are required to show a photo ID and credit card upon check-in.
Damage deposit A damage deposit of CAD $50 is required on arrival. This will be collected as a cash payment. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by bank transfer, subject to an inspection of the property.
Special Requests are subject to availability and additional charges may apply.
Damage deposit A damage deposit of CAD $50 is required on arrival. This will be collected as a cash payment. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by bank transfer, subject to an inspection of the property.
Special Requests are subject to availability and additional charges may apply.
- Our Address – Our Address 10431 37 Avenue NW, Edmonton, Alberta, Canada T6J 2H9
- Check-in – 4:00 PM – 5:30 PM or by special arrangement
- Check-out – 11:30 AM or as agreed
- Payment – may be by credit card (3% charge applies), eTransfer or for international transactions use Transferwise.com or wire transfer ($15 bank charge).
Fees for pets, extra beds and optional meals are not included in the total cost and are payable during your stay. - FREE CANCELLATION – up to 14 days before arrival. After that, cancellation means 50% of the reservation price is refunded. From the day of arrival, no refund is provided.
- Prepayment policy – Reservation payment is made before arrival while extras are handled on site.
- Pets – Pets are allowed. Charges apply.
- Internet Wi-Fi – Wi-fi is available in all areas and is free of charge.
- Parking – Free private parking is available on site (reservation is not needed).
- Children and Extra Bed Policy – Children of all ages are allowed.
- Children 11 and under – stay for free when using an existing bed.
- Extra bed – People no matter the age stay for CAD $20 per person, per night when using an available extra bed. No cribs are available.
Privacy Statement
COVID
In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. In order to protect the safety of guests and staff, certain services and amenities may be reduced or unavailable.
Food and beverage services continue to be available. However, due to the coronavirus (COVID-19), only one guest party may dine at one time. We’re pretty relaxed about breakfast time, so it has been working well.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. In order to protect the safety of guests and staff, certain services and amenities may be reduced or unavailable.
Food and beverage services continue to be available. However, due to the coronavirus (COVID-19), only one guest party may dine at one time. We’re pretty relaxed about breakfast time, so it has been working well.
Effective Date: April 2018
This Privacy Statement applies to www.bestedmontonbnb.ca owned and operated by Mediterranean Edmonton B&B. This Privacy Statement describes how we collect and use the information, which may include personal data, you provide on our website: www.bestedmontonbnb.ca. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.
Data Collection
The types of personal data that we collect include:
- Your first name, last name, email address, phone number, and home address
- Credit card details (type of card, credit card number, name on card, expiration date, and security code)
- Guest stay data, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities, or any other services used)
- Data you provide regarding your marketing preferences or in the course of participating in surveys, contests, or promotional offers;
You may always choose what personal data (if any) you want to provide to us. However, if you choose not to provide certain details, some of your transactions with us may be impacted.
Data We Collect Automatically
When using our website, we also collect information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device OS, log information, time of usage, URL requested, status report, user agent (information about the browser version), operating system, result (viewer or booker), browsing history, user Booking ID, and type of data viewed. We may also collect data automatically through cookies. - Processing Purposes
We use your personal data for the following purposes: - A. Reservations: We use your personal data to complete and administer your online reservation.
- B. Customer Service: We use your personal data to provide customer service.
- C. Guest Reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other travelers to pick the accommodations that suits them best. If you submit a guest review, your review may be published on our website.
- D. Connectivity Activities: We also use your data for marketing activities, as permitted by law. Where we use your personal data for direct marketing purposes (e.g. commercial newsletters and marketing communications on new products and services or other offers we think may be of interest to you), we include an unsubscribe link that you can use if you do not want us to send messages in the future.
- E. Other Communications: There may be other times when we contact you by email, mail, phone, or texting, depending on the contact data you share with us. There could be a number of reasons for this:
- Responses We may need to respond to and handle requests you’ve made.
- Incomplete reservations If you haven’t finalized a reservation online, we may email you a reminder to continue with your reservation. We believe this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or filling in all the reservation details from scratch.
- Questionnaire or to Ask for a Review When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe this additional service is useful to you and to us, as we will be able to improve our website based on your feedback.
- Security, Fraud Detection, and Prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisers.
- Legal and Compliance: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance or to comply with lawful requests from law enforcement insofar as it is required by law.
- More Information please contact barbara@co-creating.ca if you have any questions or concerns